This report investigated whether the Department of Employment and Workplace Relations and Services Australia cancelled job seekers’ income support in a lawful manner by using automated processes and the safeguards they established to ensure future cancellation decisions are lawful, fair and reasonable. It found that the agencies’ cancellation of income support was not lawful and...

Artificial intelligence (AI) is transforming healthcare with a promise to improve clinical decision-making, patient outcomes and hospital systems’ efficiency. Yet, challenges related to patient safety and model bias, validation and integration into existing systems remain. This brief offers specific actions that will contribute to a national strategy to develop an AI ecosystem suited to Australia’s...

This policy brief examines how the widespread adoption of artificial intelligence (AI) and large language models is amplifying risks to women’s economic equality in Australia. Drawing on recent evidence from employment, financial and housing sectors, this report provides gender-responsive recommendations for regulation and oversight. It offers targeted strategies to ensure that the benefits of AI...

This report is the output of a series of four workshops that discussed applying artificial intelligence (AI) for the public good across four thematic areas: administrative justice, place, public health and market failure. The aim was to find gaps in the research agenda informed by policy needs. The report presents the observations, ideas and research...

This strategy ensures automation and artificial intelligence use at Services Australia will be human-centric, safe, responsible, transparent, fair, ethical and legal. It sets out six coordinated priorities, including building trust with stakeholders, ensuring consistency in governance frameworks and enhancing workforce capability.