This report examines Revenue NSW’s conduct in its design and use of its garnishee order system for recovering unpaid fines and other state debts since 2016. The investigation looked at whether decisions produced by the garnishee order system complied with the legislation that gives Revenue NSW the power to issue garnishee orders.

Over many years, the Commonwealth Ombudsman (the Ombudsman), Inspector-General of Taxation/Taxation Ombudsman (IGTO) and other oversight agencies have made observations and recommendations on best practices for telling people they have a debt to repay and working with them to arrange repayment of the debt. While time may pass, the general principles remain valid. Agencies should...

The authors of this report argue that the lessons learned from the implementation of 'Robodebt' provide a critical opportunity for reflection, urging policy-makers, technologists and legal experts to collaborate in designing systems that ensure fair and equitable outcomes, while leveraging the benefits of automation to improve administrative processes.

The Royal Commission into the Robodebt Scheme was established in August 2022, with Catherine Holmes AC SC appointed Royal Commissioner. This final report from the Commissioner makes 57 recommendations which will have significant implications from both a policy and service delivery perspective.

Designed to help people who are currently dealing with debt problems, or being contacted by debt collectors. Summary This booklet helps you understand: What your legal rights and responsibilities are if you owe a debt Where you can get help to work out your budget, negotiate a repayment plan, apply for hardship and better understand...