This report explores how the way in which online platforms are designed to influence our decisions, known as online choice architecture (OCA), disproportionately impacts outcomes for consumers in vulnerable circumstances. It aims to both motivate government and regulators to look at OCA and vulnerability together, rather than in isolation, and to build the foundation for...

The National Legal Assistance Partnership (NLAP) is an agreement between the Australian government and States and Territories for the provision of Australian government legal assistance funding. This report presents the findings of a recent review, conducted by Dr Warren Mundy, and also outlines 39 recommendations to inform the future funding arrangements when the current NLAP...

The One Stop One Story (OSOS) Hub is a digital service that enables frontline workers in corporate, government and community organisations to refer their clients to a range of supports through a single access point. This report provides an evaluation of the impact of the OSOS Hub pilot phase.

This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.

The Sexual and Reproductive Health Integration Project aimed to improve access to sexual and reproductive health services for women, girls and vulnerable groups in Papua New Guinea. The purpose of this end-of-program evaluation was to assess the project’s progress towards its stated goals and outcomes. The recommendations focus on completing integration, strengthening partnerships, and improving...