Fair Go: Complaint Resolution for Digital Australia, is an Occasional Paper commissioned by ACCAN to broaden and stimulate debate regarding external complaints resolution schemes. The paper is written by John Wood, former Deputy Commonwealth Ombudsman and expert in consumer affairs. Fair Go: Complaint Resolution for Digital Australia offers insights into challenges faced at a time...

This study addresses the question posed in the 2009 AHURI Research Agenda: how do the drivers of supply and demand for housing in regional and rural centres affect the supply of affordable housing?

This report aims to increase understanding of the many ways in which fathers in couple families with young children contribute to family life, through the study of their time investment with children, their supportiveness as partners, their financial contribution, their parenting behaviours and styles, and their perceptions of their own adequacy as fathers. The impact...

This briefing paper summarises some of the literature and research on social inclusion and considers the relevance of the concept and its application to family support services. Social inclusion frameworks, principles and resources are used to consider how family support services can incorporate the concept of social inclusion into the current and future planning and...

One of the most expensive ways for Australians to access their own money is by using an automatic teller machine (ATM) that is not provided by their own bank. In most cases, third-party ATMs charge $2 for every transaction, including checking one's account balance. In other words, $2 is the price consumers pay every time...