This report provides insight into the challenges and breaches of human rights experienced by older people receiving aged care services. Instances of information and advocacy support provided to older people, their families and other representatives increased by 20 per cent in the last financial year. It makes 47 recommendations covering aged care rights, workforce, access...

This special report looks in detail at the experiences of Aboriginal people navigating the Department of Communities and Justice's (DCJ) system, highlighting the challenges and barriers they face. It finds that the DCJ complaint system lacks integration, coordination and consistency and is not sufficiently attuned or accessible to Aboriginal people. The report makes 58 recommendations...

This report shares insights and lessons from complaints about aged care services, highlighting areas of concern in a period that saw an increase in overall complaints. It presents information for providers on how to use complaint data to improve care and indicates key areas where future monitoring, evaluation and assessment activities should be focused.

This Senate committee report examines the Commission of Inquiry Into Antisemitism at Australian Universities Bill 2024 (No. 2) which would establish a commission of inquiry, with Royal Commission-like powers, to inquire into antisemitism at Australian universities, led by a current or former Judge. It recommends that the Senate does not pass the Bill.

This report explores the current state of consumer complaints data publication by Australian regulators, the benefits of public reporting complaints, the best practices for publishing consumer complaints data and assessments and recommendations for Australian regulators.