The majority of the Aboriginal population in Victoria is aged 25 and under and among the highest users of mobile phones: actively engaging in social media and using digital technologies, especially mobile devices and the internet, to produce and tell their stories in ways determined by them. In 2013-2014, the Australian Communications Consumer Action Network...

This research into Australians' use of mobile applications explores user sentiment towards paying for features and services and data privacy in the app ecosystem. Introduction Observation of overseas attention to issues of in-app information privacy and purchase issues suggested the potential for consumers to be affected by apps’ access to information on devices, and by...

New research shows high mobile and smart phone ownership among people experiencing homelessness, but staying connected is a struggle. Overview This project set out to research how a group of consumers – people experiencing homelessness – access and use mobile phones and the Internet (covering fixed and wireless Internet sources). The aim was to provide...

Provides evidence on the use of, and potential concerns with, calls to 13 numbers from mobile phones. Introduction The purpose of this research is to contribute to the evidence base around consumers’ use of communications services to assist the Australian Communications and Media Authority (the ACMA) in its consideration of the charging arrangements for calls...

New Zealand has an international reputation for being an early adopter of new technology. To confirm that this was the case, we conducted our first New Zealand Mobile Electronic Device Use Survey in 2013. We updated this survey early this year, to keep abreast of the pace of change and to continue monitoring emerging trends...