The Community Services Outcomes Tree is a framework for capturing the outcomes individuals experience as a result of community services being delivered. The website is designed for use by organisations which fund and deliver community services.

This resource explains the Community Services Outcomes Tree, which has been designed for the community sector.

This article examines what impeded program evaluation from being embedded in the Australian Public Service (APS). It draws on a case study of evaluation as the major element of the 1980s APS ‘Managing for Results’ reform and the reasons for the later demise of evaluation. The article finishes by examining the value of an external...

This report presents findings and recommendations from the Specialist Homelessness Sector (SHS) Outcomes Consultation Project, led by the Council to Homeless Persons in 2019. The project involved wide-ranging consultation with people who are or have been without a home, frontline staff and managers of SHS service provider organisations, and other stakeholders.

What are the common things that go wrong when setting up an outcomes measurement approach? SVA consultants share 10 years of insights.