This consultation paper focuses on identifying and addressing unfair trading practices that may harm consumers and small businesses in Australia. It proposes introducing a general prohibition against unfair trading practices, supplemented by specific prohibitions targeting identified gaps in existing consumer protection law. The paper also explores the design elements of these prohibitions and seeks stakeholder...

Domestic airline passengers face less choice and higher airfares due to significantly reduced competition. Focusing on the impact of recent events such as the exit of Rex from major routes and the collapse of Bonza, this report raises concerns about the potential long-term consequences for airfares, consumer choice and service reliability.

While subscribing to services is often quick and easy, cancelling these subscriptions can be a frustrating and time-consuming process. This report explores: the impact of subscription traps on Australian consumers, harmful subscription tactics, commendable subscription tactics, and solutions to address this growing issue.

This report explores how the way in which online platforms are designed to influence our decisions, known as online choice architecture (OCA), disproportionately impacts outcomes for consumers in vulnerable circumstances. It aims to both motivate government and regulators to look at OCA and vulnerability together, rather than in isolation, and to build the foundation for...

This report examines the role of superannuation trustees, financial advisers and Australian financial services licensees in influencing the investment options that make up member superannuation portfolios, and reveals an often insufficient focus on performance as a measure of persistently underperforming investment options.