Based on complaints to the Ombudsman on people not getting the help they need when interacting with government agencies, this paper outlines what has been experienced and what can be improved. It provides five case studies and identifies three key lessons to improve service delivery to all members of the community.

This report details the results of a randomised control trial to determine which financial incentives would encourage homeowners to proactively remove asbestos from their properties. The online study found that financial incentives could encourage asbestos removal if they cut immediate costs and provide additional benefits.

Australia’s superannuation system is too complex. This report finds that retirees are stressed and lack the confidence to spend their super savings, turning the multi-trillion-dollar compulsory superannuation system into a massive inheritance scheme. It proposes seven recommendations and three key government reforms to simplify super in retirement.

The strategy outlines what the Australian Government is doing to safeguard Australians and Australian interests from terrorism and violent extremism. It details the changes to the terrorist threat environment since 2022 and outlines the key challenges faced domestically, and globally.

A set of three 'regulatory placemats' for older people, aged care providers and aged care workers providing an overview of how the aged care sector is regulated. They set out aged care obligations, what's expected from providers and the provider supervision model.