This report identifies the benefits and problems smart home adopters actually experience, and compares them to the technological solutions on offer. The report shows that while living in a smart home is appealing for early adopters, it also throws up some unexpected challenges.
We visited 31 households that were early adopters of smart home technology and interviewed 42 people for between one and 2.5 hours. We found three primary categories of use:
security devices to facilitate care and protection
automated or multitasking tools to improve productivity
aesthetic and ambience enhancements that provide pleasure.
We refer to these as “the 3Ps”: protection, productivity and pleasure.
The report is structured around case studies of households that highlight contrasting perspectives or variations on householders’ understandings and experiences of the 3P’s in relation to smart home technologies. The report summariese key insights and identifies future opportunities for development.
Centre for Urban Research and Digital Ethnography Research Centre, RMIT University 2018