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Delivering artificial intelligence in government: challenges and opportunities

Artificial Intelligence (AI) Government services Public sector innovation Public sector United States of America

This report details the value proposition and success factors for enabling AI in the public sector.

Artificial intelligence (AI) in government involves the design, building, use, and evaluation of cognitive computing and machine learning to improve the management of public agencies. To enable successful use of AI in government, leaders must design and implement governance and policy that promotes a skilled workforce that collaborates with academia and the private sector, risk management frameworks, secure systems, and modern technologies.

While public agencies are in their early days of experimenting with AI, these efforts are bound to intensify. To help government innovators progress in this area, the report outlines a maturity model for agencies to develop the capacity and capabilities to fully leverage AI’s potential.

The report discusses the following challenges facing the public sector in implementing AI, with opportunities to address each challenge as summarized in the chart on the following page. It highlights practical steps that government leaders can take to leverage AI in ways that improves mission support and mission performance, addressing the subject in three sections:

  • Planning, developing, and deploying AI
  • Challenges and opportunities in delivering AI systems
  • A maturity model for assessing public sector progress
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