The Essential Services Commission regularly collects data on the Victorian energy market. This report considers ordinary data from January to March 2020, and also includes more recent data collected on the impact of the coronavirus on energy consumers.

This update provides a summary on:

• the impacts of the coronavirus on customers

• how we are proposing to help customers manage their bills during the coronavirus

• price of energy offers in the market

• new energy rules we have developed and are implementing

• disconnections of energy customers for non-payment

• how energy companies are complying and performing against their regulatory obligations
   
• newly licensed energy companies.