The Australian Energy Market Commission (AEMC) has released this consultation paper to solicit the public's views on whether the energy rules need to change to better protect customers affected by family violence.

Two energy retailers, Red Energy and Lumo Energy, have requested new protections and help for energy customers, by proposing changes to the National Energy Retail Rules.

The AEMC is treating this rule change request as a priority. Family violence is a pervasive and harmful reality of contemporary Australia that must be stopped. The AEMC will look at a broad range of solutions to identify the most effective response to prevent, and protect consumers affected by family violence related to energy services.