The financial wellbeing of customers is a growing area of focus within financial service organisations, with hardship and equity teams managing the needs of vulnerable customers. Women are overrepresented as victims of financial abuse. While hardship teams can provide significant support, greater focus on prevention would help minimise the harm caused.

This guide provides user-friendly checklists for financial service organisations to better understand, prevent and address financial abuse.

The purpose of this guide is to support organisations to build knowledge and awareness of financial abuse and develop industry best practice.