One of the biggest challenges for people who most need social services is navigating a fragmented service system. Here we explore one potential solution, integrated child and family centres which ensure that children and families get what they need, where they need it.

Fragmented service delivery is a common problem across the social service sector. Those with the greatest need are least likely to access the services or receive the comprehensive support they need. 

One potential solution in the child and family area is integrated child and family centres (ICFCs) a service and social hub where children and families can access key early years services and connect with other families. 

SVA recently launched Happy, healthy and thriving children: enhancing the impact of Integrated Child and Family Centres in Australia, a discussion paper exploring current Integrated child and family centre (ICFC) models in Australia. It focuses on the key enablers and barriers impacting the outcomes delivered. The article shares some of the paper’s findings about the key features of integrated services which ensure families and children get the services and supports they need.

A core component of the model is the ‘glue’ – the organisational and staff capabilities that enables coordination and integration of support within and between services. 

The research found integrated centres can meet many children and families’ needs when funding recognises the breadth of the centre’s activities, centre leaders and workforce are supported and empowered, quality is maintained through effective structures and processes and the operating model enables the structure and practises of the centre. 

Aboriginal and Torres Strait Islander integrated early years centres require a unique response.