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Customers first - service, safety, choice: final report

Transport Taxi licence holders Victoria

It is now nearly 18 months since the Victorian Government announced its intention to establish an inquiry into the Victorian taxi and hire car industry and 16 months since the Taxi Industry Inquiry commenced its investigations in May 2011.

Over this time, the inquiry has received more than 1,500 written submissions, met with hundreds of people throughout Victoria and heard from taxi users, industry participants and community groups at public hearings and forums across the State. We have commissioned specialist consumer and economic research, issued eight publications on specific taxi and hire car matters, and produced an exhaustive Draft Report Customers First: Service, Safety, Choice.

This Final Report summarises the further work carried out by the inquiry since the release of our Draft Report in May 2012. This report does not repeat the comprehensive and detailed analysis contained in the Draft Report; rather, it sets out industry and community responses to the inquiry’s draft proposals, discusses the inquiry’s re-consideration of critical issues and explains the revisions and additions made by the inquiry to its draft recommendations.

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