Digital inclusion means people have the ability to afford quality connections and appropriate devices that enable them to participate in society in the ways they want.

Many people and groups in Australia are digitally excluded and lack the digital skills and literacies necessary to achieve their goals. Low-income families are highly excluded and risk being further left behind in digital society without efforts to address the digital inclusion challenges they face. Developing a digital inclusion plan for your organisation or community will help you to identify ways to improve low-income families’ digital inclusion in your community. This guide will take you through the process of working out your community’s digital needs and wants, along with how to involve others in your journey to a digitally inclusive community.