This paper argues that traditional approaches to improving public sector productivity, such as adopting private sector practices, technology-driven reforms, and tighter management, have failed to address the complex and evolving needs of public service users. 

It proposes a shift towards a strengths-based, person-led model, where public services are co-produced with individuals, families, and communities. By focusing on building relationships, empowering individuals, and leveraging their strengths and capacities, public services can improve both outcomes and efficiency. 

This paper emphasises that this relational, strengths-based approach is not only a more effective way to increase productivity, but also a fundamental right for individuals accessing public services. Ultimately, the paper calls for a radical rethinking of public service productivity, prioritising long-term well-being and co-creation over transactional, deficit-based models.