This report showcases results from a 2024 survey of hospitality and tourism employees and their employment conditions in New Zealand. It captures views from a broad range of respondents, varying by demographics, roles, job levels and organisational types across all sub-sectors of hospitality and tourism. Information was collected about the contractual and relational nature of employment relationships in the sector, including wages, conditions and employment experiences. 

Key data from the report shows significant improvement across many employment measures compared to the 2022 tourism and hospitality workforce survey. However, areas of concern remain: young, female, neurodiverse, front-line workers in small hospitality organisations reported the least positive results. 

There were also key differences between hospitality and tourism employees. Tourism employees reported lower turnover intention, higher wages, greater job satisfaction and lower levels of burnout, bullying and harassment. Work is still required to address pay levels, vitality and learning at work. The data suggests that larger organisations and tourism businesses provide better working environments compared with smaller hospitality organisations. 

The report provides evidence for further efforts and interventions in the following key areas:

• resources for supporting small organisations to improve conditions and experiences for young employees
• resources and policy focussed on improving clear job and career progression
• concentrating resources into the areas of pay, bullying or harassment and employment conditions could lower the high rates of turnover intention.