This report presents the findings of a project investigating experiences of racism in Uber among both riders and drivers in Melbourne, Australia. The research was conducted between November 2022 and February 2023, and consisted of two case studies. 

Findings from the project should inform regulations of the relevant government agencies, such as the transport and employment related ministries in Australia. They can also inform Uber’s efforts to improve their racism prevention and response policies and procedures. 

Case studies

• Case study 1 – investigated racism in the experiences of Uber riders (passengers). It generated differential outcomes for Uber riders across three ethnic groups: white Australian, East Asian Australian and African Australian.
• Case study 2 – investigated Uber drivers’ experiences of racism. It explored migrant Uber drivers’ positive and negative experiences of driving, including experiences of racism.

Recommendations

1. Improve Uber driver feedback
2. Improve Uber’s training for drivers
3. Increase safety features in Uber
4. Improve Uber’s star rating and reporting systems for drivers
5. Monitor the impact of 2024 Australian government Gig Economy legislation on Uber drivers working conditions and wages.