Discussion paper

Premium voice services: review of the Telecommunications Service Provider (Premium Services) Determination 2004 (No. 1) - consultation paper

Information technology Telecommunications Australia

The Australian Communications and Media Authority is undertaking a review of the Telecommunications Service Provider (Premium Services) Determination 2004 (No. 1) (Premium Services Determination).

The Premium Services Determination requires that all carriage service providers who provide access to premium services on numbers with the prefixes 1900, 1901 and 1902 that have not been barred must provide information to their customers about the risks associated with premium services and the actions they can take to lessen the risk of unexpectedly high bills.

This consultation paper is being released to inform a review of the Determination to assess whether it is meeting its objectives and if the objectives are still relevant.

The consultation paper canvasses three options:

Option 1—allow the Determination to sunset after 10 years of operation.

Option 2—revoke the Determination.

Option 3—remake the Determination and update the complaints-handling arrangements.

Submissions to this consultation paper will inform the ACMA’s overall assessment of the effectiveness and relevance of the current Determination.


The ACMA invites written submissions on the operation of the Premium Services Determination.

Submissions should be sent:

By email: premium-voice@acma.gov.au

By mail:
New Communications Issues and Safeguards
Australian Communications & Media Authority
PO Box 13112
Law Courts
Melbourne Vic 8010

The closing date for submissions is 5.00 pm, Friday 10 May 2013.

For more information about submissions, see here.

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