The Australian National University was commissioned to prepare a report on good practice service models for courts and tribunals in Australia and internationally, specifically England and Wales, Scotland, Northern Ireland, Ireland, New Zealand and Canada. This evidence-based report is designed to guide service inclusion improvements in Australian Capital Territory courts and tribunals, recognising that people with disabilities encounter various issues, ranging from discrimination and housing to various criminal justice matters. 

The report includes disability-aware and disability-inclusive practices, screening approaches, judicial guidelines, and specialised court programs, drawing on both evaluative data and good practice principles. The report takes an intersectional approach, as disability intersects with other factors, such as Indigenous status, gender, and cultural and linguistic diversity (CALD). The report includes vignettes designed to illustrate potential court accommodations for people with disability, noting that adjustments should be tailored, through consultation with the individual and relevant support staff.