In the years since NADRAC was established, ADR has expanded into a large, highly diverse and innovative field. Consumers, lawyers and other stakeholders have a greatly improved, though still imperfect, appreciation of the benefits of ADR. Many stakeholders expressed a welcome understanding of the value of ADR. However, it was also evident that while there are numerous ADR innovations, ADR remains significantly under-utilised in many areas, and its overall use can be patchy and idiosyncratic. There is still very limited knowledge of ADR among the broader Australian community. Even where there is awareness of ADR, there appears to be a limited appreciation of different ADR processes, which is demonstrated by significant inconsistencies in how processes are described and understood.