This is the final report for the project Cut Off II: The Experience of Utility Disconnections, prepared for the Energy and Water Consumers’ Advocacy Program (EWCAP, formerly the Utility Consumers’ Advocacy Program (UCAP)). This project is a repeat of an earlier project carried out for EWCAP in 2004. The objectives of the research are to contribute to the evidence base in relation to consumers who are disconnected from utilities, the impact of these disconnections and the sources of assistance most effective in supporting reconnection. The earlier 2004 research project made a number of significant findings in relation to the experience of disconnection, which for some people results in major psychological and physical impacts. This report compares the 2004 results with the current data, noting any significant shifts in responses. It also builds on the earlier research by incorporating an increased focus on the process immediately prior to disconnection with a view to improving customer assistance policies to prevent disconnections.