Executive summary Digital Government strategies are being rolled out in many Australian and international jurisdictions, ushering in a fundamentally different approach to the design and delivery of public sector services. Digital Government makes digital services (usually delivered through internet and mobile channels) the default delivery channels for the majority of services, and places them at...

This is the second of two reports from the Government as a Social Machine project. The first report gave an overview of the evolution of electronic/digital government, and explored the concept of 21st century government as a 'social machine'.

This paper examines digital engagement through local e-government. Drawing from a local government case study, it suggests that limitations to online civic involvement are often the result of insufficient government reception of, and responses to, citizens’ views. Interviews with local representatives illustrate inadequate digital education and broad reluctance towards civic inclusion in political processes. Nevertheless...

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens...

As part of a worldwide movement, the Australian Government is fundamentally changing the way that information is valued, managed, used and shared with others. The concept that best captures this trend is the term 'public sector information' (PSI). This describes data, information or content that is generated, collected, or funded by or for the government...