Conference paper
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This paper examines digital engagement through local e-government. Drawing from a local government case study, it suggests that limitations to online civic involvement are often the result of insufficient government reception of, and responses to, citizens’ views. Interviews with local representatives illustrate inadequate digital education and broad reluctance towards civic inclusion in political processes. Nevertheless, the local government established a consultation website to facilitate increased citizen discussion and participation in decision-making. Examination of this website reveals intermittent and generic government responses, with little feedback on how civic views inform the actions undertaken. Citizens’ posts demonstrate disenchantment due to scarce government involvement and identify that the website may be a tokenistic attempt to placate the community. In addition to providing frameworks for online participation, e-government engagement requires governments to consider civic views, contribute to debate, and enable citizen input to impact decision-making.

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