This article discusses the increasingly important role of complaints professionals who play an important role for consumers as an essential connection point between consumer, organisation, industry and community.

This report explores occupations that can be entered into via either a vocational education and training pathway or a higher education pathway. It examines whether these individuals do the same job tasks and roles, if there are differences in how well the qualifications prepare them for the role and whether they have the same occupation...

This report examines and evidences the benefits delivered by professional standards schemes, using quantitative and qualitative measures. The report shows that professional standards schemes help improve risk management in the professions, which is to the benefit of Australian consumers, scheme participants and insurers.

In this article, strategist and facilitator, Adam Beaumont, recommends regulators focus on their underlying objectives and practices when implementing regulatory rules and approach, and don’t let poor practice tie up duty holders in ‘beige tape’.

This report looks at the areas likely to be driving changes to risk management in 2025, including business continuity and resilience, regulatory change and compliance, and cybersecurity) — and how these impacts will evolve by 2030 (with climate change and artificial intelligence becoming increasingly prominent).