When individuals have questions about federal benefits, services, and legal rules, they are increasingly seeking help from government chatbots, virtual assistants, and other automated tools. This report describes the results of a qualitative study of automated legal guidance across the US Federal government, which included semi-structured interviews with both agency technology experts and lawyers.

The Digital Technology Taskforce has released this issues paper, seeking views on how Australia's regulatory settings and systems can maximise opportunities to enable and better facilitate the responsible use of new technologies, with a specific focus on artificial intelligence (AI) and automated decision making (ADM).

The NSW Government’s first digital strategy spoke of the need for government to be ‘digital by design’ and ‘digital by default'. This report is about the shift toward machine technologies, a term used for the broad range of digital and data enabled systems and processes that are, or might in future, be used to guide...

This report offers in-depth analysis into the challenges and potential presented by automation and AI in health care and highlights wider implications for the future, setting out considerations for policymakers and the NHS.

This study illustrates that, although recent advances in automation technologies have affected what workers do on the job and which occupations they work in, the overall changes are not substantive.