This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in the initial consultation paper, and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures, as well as appropriate redress mechanisms.

This paper explores some of the ways information and communications technology is being implemented in Australian prisons and internationally, and considers the challenges, risks and benefits of bridging the ‘digital divide’.

This report identifies the benefits and problems smart home adopters actually experience, and compares them to the technological solutions on offer. The report shows that while living in a smart home is appealing for early adopters, it also throws up some unexpected challenges.

The ACCC has released this public consultation and position paper for the fixed line telecommunications services declaration inquiry.

The Mobile Terminating Access Service (MTAS) is a wholesale service that allows consumers on different mobile networks to make calls or send SMS to each other. The ACCC has released this discussion paper inviting submissions on whether the MTAS should continue to be declared and whether any changes to the MTAS are required.