Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Briefing paper
Consumer expectations and healthcare in Australia
Policy context Increasingly, consumers expect their governments, health services and health practitioners to assist them to be: More informed and involved generally; Managing their health where possible; and Providing prompt, appropriate and individualised help when required. As such, listening, shaping and responding to consumer expectations of healthcare could now be seen as a critical strategic...
Conference paper
Ethical & political consumption and opportunities for change in Australian shopping centre design
This paper will discuss the influence of ethical and political orientated consumption paradigms through consumer behaviour, on Australian shopping centre design and examine the changes and opportunities for shopping centres to reflect the needs of this growing consumer paradigm within a current typology designed for conspicuous consumption.
Journal article
Exploring the attitudes-action gap in household resource consumption: does “environmental lifestyle” segmentation align with consumer behaviour?
Consumption is a transcending challenge for the 21st century that is stimulating research on multiple pathways required to deliver a more environmentally sustainable future. This paper is nested in what is a much larger field of research on sustainable consumption and reports on part of a major Australian Research Council study into the determinants of...
Report
The dawn of mobile influence: the value of mobile in retail
To better understand the growing impact of mobile devices in the retail sector, Deloitte recently conducted an in-depth study asking consumers how they’re currently using their smartphones for shopping, and how they are likely to use them in the future. This report summaries the findings.
Journal article
Client learning for successful architect‐client relationships
This paper seeks to explain how clients deal effectively with challenges on private single dwelling projects by achieving learning.