Consumer behaviour
Alternative labels
Consumer engagement
Consumer expectation
Strategy
Behavioural roadmap to circular consumption
Over three years, BehaviourWorks undertook two major streams of research to understand what ‘circular consumption’ behaviours are required to significantly reduce Australia’s material footprint, as part of transitioning to a circular economy. The work revealed that eight core circular behaviours can be adopted by consumers to help reduce Australia’s material footprint.
Research Summary
Consumer experiences of 5G in Melbourne and rural/regional Victoria
The authors of this paper present findings from six online group discussions conducted with 5G consumers living in Melbourne and rural or regional Victoria.
Report
Evidence base to support the development of an effective communications campaign for energy consumers
Energy Consumers Australia commissioned The Insight Centre to investigate the key elements to running a successful energy campaign for consumers and to develop key principles for effective communication to energy consumers. This report includes a review of existing audience research, the broader communications landscape, and learnings from international energy-related campaigns.
Report
Consumer vulnerability in the digital age
Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and the legal and regulatory measures available for consumer policy in different jurisdictions.
Report
The long shadow of the cost of living emergency
People are eating less healthily and cutting down on exercise and socialising due to the cost of living, according to a YouGov poll of 2366 people from across the United Kingdom. This report calls for new government support for struggling households, warning that the long-term impact of these trends may be more expensive for the...