This assessment finds that although the policies embedded in the Ombudsman and Other Legislation Amendment Bill are appropriate to address the need for the Bill and will serve the public interest, little of the policymaking process behind the Bill was captured in the Government Statement of Public Interest.

In this report, the authors conclude that an entirely new, comprehensive Ombudsman scheme for digital platform complaints is not a viable option, despite the obvious appeal of a one-stop-shop for complainants.

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) commenced operations in March 2016, operating under the Australian Small Business and Family Enterprise Act 2015 (Cth). This review contends that the next phase for ASBFEO is one of consolidation and maturation of efforts and approach. There is also an opportunity to adjust and enhance how...

This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.

This report examines the 2016–17 annual reports of the Freedom of Information (FOI) Commissioner, the Victorian Ombudsman and the Victorian Inspectorate.