This report by the Australian Communications and Media Authority (ACMA) shows that satisfaction levels varied considerably when consumers and small to medium enterprises (SMEs) were asked to focus on aspects of service delivery such as customer service, service reliability, call costs, billing information, internet data speeds and line rental costs.

It is unwise to make assumptions about the liberating potential of the Internet in China or in other repressive regimes, argues this discussion paper. In late January 2010, Secretary of State Hillary Clinton – who two months before had stood at the Berlin Gate with other world leaders to celebrate the the 20th anniversary of...

The Australian Competition and Consumer Commission today issued a final report which varies the Domestic Transmission Capacity Service (DTCS) Declaration to clarify which network interfaces are covered by that declaration. The DTCS provides connectivity for both fixed and wireless access networks, upstream services such as internet connectivity and interconnection between networks. It is also a...

This report provides an overview of the World Internet Project, presenting a broad picture of the Internet in Australia, with comparisons to our earlier 2007 study, and to the international findings of our partners in the World Internet Project.

The World Internet Project has released its second annual global findings on the impact of online technology - a five-continent collaboration creating an international picture of change produced by the Internet. The World Internet Project Report includes new findings about how the Internet is used and how it affects a variety of beliefs, attitudes, and...