This report sets out the panel's 11 recommendations on the future of employment services. The panel recommends service delivery to be grounded in digital and supported with face-to-face services for those who need them. They recommend a more user friendly and personalised new system, built on trust that empowers users.

This report paints a picture of unemployment and employment services in Australia in 2018. It is based on four complementary pieces of research that have been combined to present a full picture of the main employment service in Australia - jobactive.

In a changed labour market and with an ageing population, understanding the attitudes and needs of employers is vital to assisting unemployed older Australians to get and keep jobs.

This discussion paper sets out key issues to be considered in the design of a future employment services model. The Employment Services Expert Advisory Panel, national and international research, and user-centred design with users, including job seekers, employers and employment services providers, have also informed this document.

This editorial introduces a special journal issue that brings together HRM and social policy perspectives on employer engagement. The authors argue that improving labour market participation among vulnerable groups requires greater attention to employers, their recruitment practices, workplace policies, and organisational decision-making. The article positions employer engagement as a critical bridge between HRM research and...