This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the context of the Victorian retail energy market.

There is ongoing community, political and media interest in energy supply, particularly rising energy prices and their impact on Australian households and businesses. The objective of this audit was to assess the effectiveness of the Australian Energy Regulator’s regulation of energy markets.

This paper provides a framework for understanding why internet platforms matter for democracy and how they should be regulated. The authors describe the two most powerful internet platforms, Facebook and Google, as new public utilities — utilities for democracy — arguing that they should be regulated as public utilities.

The Essential Services Commission regularly collects data on the Victorian energy market. This report considers ordinary data from January to March 2020, and also includes more recent data collected on the impact of the coronavirus on energy consumers.

This document presents findings from a two-year-long project that examined how well public organisations are currently managing water resources and delivering water-related services for the benefit of New Zealanders.