This report critically examines the Victorian energy consumer protection framework contained in legislative and regulatory instruments.

Victorian water and energy companies have been working to improve customer outcomes, according to this report. Introduction Why write a research paper? EWOV receives and resolves customer complaints about a wide variety of Victorian energy and water issues. In May 2014, we registered our 500,000th case – giving us a wealth of complaint data and...

The electricity market in Australia is undergoing an unprecedented transformation. The traditional model of one-way flows from large remote generators to consumers is changing. The past decade has seen a doubling of electricity prices. A million small customers now have solar PV. More change is coming, as new technologies and new business models unlock new...

Outlines the current policy framework in New South Wales influencing investment and the uptake of renewable energy. Summary This briefing paper assesses the current state of renewable energy in New South Wales, with a particular focus on electricity generation capacity. Where possible, the paper considers the future prospects for each renewable resource in the State...

This Green Paper proposes policy approaches intended to ensure reliable and affordable energy that, when used productively, supports business competitiveness, lowers the cost of living, and grows exports. Submissions are invited from interested stakeholders. Executive summary The Energy White Paper is central to the Australian Government’s economic reform agenda for a strong and prosperous national...