This report is part of the global Deep Decarbonization Pathways Project (DDPP), which aims to understand and show how countries can transition to a very low carbon economy.

About the report: This report brings together the high level learning from the Consumer Engagement in Energy Networks: Innovations & Challenges forum on 3 June 2014. The forum aimed to assist energy network businesses in Australia, to develop their consumer engagement strategies as part of their price reset process. The forum brought together experts from...

Natural gas in Victoria is the main source of energy for residential heating, cooking, and hot water. Our use of gas has been built on a history of plentiful supply and relatively low and stable prices. However, the construction of export facilities in Queensland will link Australia’s eastern gas market to the international market for...

Executive summary On a daily basis, community-based financial counsellors deal with electricity and gas providers on behalf of customers who are struggling financially, and witness firsthand the efficacy or otherwise of hardship practices across different industries. The 2014 Rank the Energy Retailer survey provided an opportunity for Victorian financial counsellors to rank the policies and...

The focus on knowledge tends to underestimate the social dimensions of the decision making process and conceptualises them as being separate from the production of ‘objective’ knowledge. Because—as social science research has shown—knowledge is inseparable from values, power and vested interests, they can only be dealt with together.