This strategy has been developed in response to the Australian Public Service Commission 2024 capability review of Services Australia. It outlines the operating context for the next four years and the actions that will be taken. The strategy provides guidance on how the agency will lift capability across six strategic themes.

AI can significantly reduce time spent on government tasks. This report describes a trial of 20,000 civil servants in the United Kingdom, showing they could save nearly two weeks each annually by using the technology. It suggests AI tools have the potential to transform productivity and public service delivery at scale.

People with intellectual disability are underrepresented in employment across all sectors, including the public service. This project examined how the NSW government might increase employment of people with intellectual disability. This report identifies evidence-based strategies to address the barriers identified and recommends two approaches to explicitly create employment pathways.

Meaningful citizen participation in policymaking is critical. This report identifies systemic challenges for citizen participation facing citizens, elected representatives, civil servants and civil society. It advocates for a strategic and targeted approach to citizen participation; lowering barriers to enable more inclusive participation; building capacity among both civil servants and citizens; and ensuring impact and accountability.

The scorecard presents the individual gender pay gaps for 120 Commonwealth public sector employers and two corporate groups. The report also contains analysis of the employer reports against each of the six gender equality indicators for 2023. The results indicate that Commonwealth public sector employers have lower gender pay gaps than their private sector counterparts.