This paper outlines how ministers can be effective leaders of public service reform and drive change across the system. Drawing on studies of successful public service reform in the United Kingdom, it explores what effective leadership looks like in public service reform, and the lessons this holds for current and future ministers.

Large portions of spending by national governments can be considered mandatory. Drawing on practices from eight OECD countries, this paper examines how governments define, monitor and review mandatory spending. The analysis suggests that mandatory spending should be reviewed regularly, included in fiscal rules and budget processes, and be subject to clear accountabilities to parliament.

This report examines the hidden infrastructure of the United Kingdom democracy: members of parliament offices. It exposes how outdated systems, weak management support and fragmented technology undermine the day-to-day work of representing constituents. The report argues that modest, practical reforms – in leadership, onboarding, skills and digital tools – could significantly improve effectiveness, wellbeing and...

This report finds that people with disability in the UK express a strong preference for remote or hybrid work, and positive impacts on their health, employment and personal circumstances. It makes policy recommendations for government and employers to promote flexible work options for people with disability.

This report is designed to guide service inclusion improvements for courts and tribunals that recognise the needs of people with disability. It includes disability-aware and disability-inclusive practices, screening approaches, judicial guidelines, and specialised court programs, drawing on both evaluative data and good practice principles.