Conference paper
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This study investigates attitudes towards smart work arrangements and examines the motivations and constraints in the public sector. It is based on a survey that received 300 responses across Departments in the Australian Capital Territory Government. The study indicated a high demand for smart work arrangements with identified motivational factors being: work life balance, increased productivity, personal time saving, cost savings to the Department and reductions in unplanned leave. Meanwhile, it also identified constraints that require further attention, including poor ICT infrastructure, resistance to change, loss of distinction between work and home life, fragmentation of teamwork and perceived inequities regarding access to smart work arrangements from peers. In summary, this study provides empirical evidence showing a significant positive response with a desire to implement or continue smart work arrangements, the identified barriers centre on the technology, organisational management, and behavioural domains. These findings contribute to a better understanding of smart work drivers and constraints in a public service context, and inform the construction of a conceptual framework that assists in future policy formation to capitalise on the opportunity of smart work.

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