Evaluation and learning from failure and success

An ANZSOG research paper for the Australian Public Service Review Panel
Public servants Public sector Public service Public sector innovation Australia

A systematic approach to high-quality evaluation of policies and programs embedded in APS agencies, and learning from their own and others’ successes and failures, is pivotal to effective and efficient public sector management.

This paper discusses the evaluation capacity and capability of the APS and how it can adopt a sustained approach to learning from successes and failures. It outlines the need for a cultural shift and an institutional framework that embeds the strategic importance and processes of institutional learning.

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