This report shares insights from public servants about their work in government – what’s getting in the way, where they need support and what they want to see done differently. The report distils the insights most relevant to government leaders as they make their way through 2025, maps their priorities and considers the skills and knowledge their teams need to succeed. 

Key findings

1. Silos – lack of opportunity to share and collaborate continues to frustrate public servants.
2. Speed – few public servants believe their government is keeping pace with citizens’ needs.
3. AI uncertainty – AI could help with public servants' daily repetitive tasks, but they lack training and guidance around using it.
4. Futures thinking – public servants say that foresight is the top skill they want to develop.
5. Taking action – skills development is hard, especially when time poor.