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The ACMA Communications report 2012–13 shows that Australia’s digital landscape continues to grow strongly with increases across the board in levels of internet access, frequency of internet use and growth in the intensity of online engagement. This increased engagement with the digital economy continues is shaping and challenging existing business models in the face of shifting consumer communications and media preferences.

Nowhere is this more clearly illustrated than in trends around our daily life in the digital economy:

  • 14.24 million Australians had access to the internet in their home at June 3013
  • 13.15 million Australians had a home broadband service at June 2013
  • half of internet users accessed the internet at work
  • 5.64 million people use the internet to work away from the office—‘digital workers’
  • 12.86 million people used online banking or bill paying in the six months to May 2013.

The Communications report fulfils the ACMA's statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers (CSPs), particularly consumer satisfaction, consumer benefits and quality of service.

The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee Standard, the provision of emergency call services and compliance with codes and standards.

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