The aim of the Improving Aboriginal Patient Journeys study was to develop, refine and evaluate a set of Aboriginal patient journey mapping tools for use in quality improvement and education. A collaborative approach to knowledge exchange was used, with the research team working with staff and managers from a range of health settings in South Australia and the Northern Territory. Together they explored how the tools could be adapted and used to make real improvements in communication, coordination and collaboration within and across a diverse range of patient journeys.

Four case studies from city sites are presented in this report: Supporting Patients in a Metropolitan Hospital; Using the Tools across Disciplines; Using the Tools in an Emergency Department; Adapting the Tools for a Youth Health Assessment Tool. All four describe the ways in which city-based staff adapted and used the MTWT patient journey mapping tools for use with Aboriginal patients in Adelaide.

This report on City Sites Case Studies is complemented by reports on four others: Renal, Cardiac, Maternity, and Rural and Remote Sites. It is published as part of the Improving Aboriginal Patient Journeys study, Stage 3 of the Managing Two Worlds Together project (see related information below).