The National Framework for Continuous Quality Improvement in Primary Health Care for Aboriginal and Torres Strait Islander People, 2018-2023(the Framework) provides practical support for health care providers and policy makers to embed Continuous Quality Improvement (CQI) into primary health care for Aboriginal and Torres Strait Islander people.

The aim of the framework is to foster a collective commitment by all governments and organisations to build a sustainable, coordinated and responsive primary health care system that uses best practice, evidence based and CQI approaches to provide culturally-safe, high-quality, comprehensive primary health care services.

The Framework has relevance across the Australian health system for health care providers and decision makers and can provide guidance for organisations and health professionals who are committed to continual improvements of health care services for Aboriginal and Torres Strait Islander people.

Key Findings:

  • Case studies with different Aboriginal organisations such as Victorian Aboriginal Community Controlled Organisations, Aboriginal Health and Medical Research Council, and Aboriginal Medical Services in the Northern Territory demonstrated continuous quality improvement in action that directly improved health and health care for Aboriginal and Torres Strait Islander peoples.
  • Meaningful quality indicators that align with the evidence for good clinical practice are used to inform continuous quality improvement planning, implementation and reporting
  • Health care service providers need to establish formal culturally-appropriate and effective mechanisms for obtaining and using feedback from Aboriginal and Torres Strait Islander clients about quality of health care services and use the information to inform and improve service delivery as part of continuous quality improvement processes.
  • Primary health care organisations need to be accountable for ensuring cultural competency of their workforce and provide the underpinning leadership, training and support.
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