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Sensitivity Warning

First Peoples

Aboriginal and Torres Strait Islander peoples should be aware that this resource may contain images or names of people who have since passed away.


Improving Aboriginal patient journeys - workbook

Managing two worlds together stage 3
Other authors
Jacene Wiseman, Charlotte de Crespigny, Kim O’Donnell
Health services planning Quality management Patients Aboriginal people (Australia) First Peoples health Cultural awareness Australia

The tools contained in this Workbook are an outcome of the Improving Aboriginal Patient Journeys (IAPJ) study, Stage 3 of the Managing Two Worlds Together project. Many Aboriginal care journeys are complex, challenging and overwhelming – not only for the person experiencing the journey but also for their family and the staff members supporting them within and across various health and support services. Thus, the aim of the IAPJ study was to develop, refine and evaluate a set of Aboriginal patient journey mapping tools for use in quality improvement and education.

This Workbook explains how to prepare for and use these tools in a range of settings, and provides a writeable version of the tools for you to use. For the tools to be used effectively, and as intended, it is critical that potential users first read the guiding principles and explanations that inform the approach to, and process of, using the tools, which is as important as their format and design.

Related Information

Improving Aboriginal patient journeys - study report https://apo.org.au/node/55306

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