Person

Rodney Spencley

Conference paper

Lean, psychological safety, and behavior-based quality: a focus on people and value delivery

Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as...
Conference paper

Behavior-based quality, case study of closing the knowing-doing gap

This is a case study of a large US general contractor’s efforts to rethink and implement a new behavior-based approach to quality to achieve zero errors, zero defects, zero rework, and zero surprises. Recognition of upstream behaviors that resulted in quality issues and unpredictable results...