Person

Paz Arroyo

Conference paper

Lean, psychological safety, and behavior-based quality: a focus on people and value delivery

Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as...
Conference paper

Does your decision-making process protect customer value?

This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project.
Conference paper

Does Choosing by Advantages promote inclusiveness in group decision-making?

In construction projects, a significant number of female Lean practitioners found their ideas and input were not taken seriously. Empowering people in an organization and in the field means to include them in the decision-making process. The authors found evidence that Choosing by Advantages (CBA)...
Conference paper

Language, moods, and improving project performance

Compared to other industries, the construction sector has lagged in improving productivity. Effective performance, of which productivity is an indicator, is facilitated by conversation that clearly identifies necessary steps to achieve common goals. The type of language used in productive conversation can be referred to...
Conference paper

Designing as a court of law

It is contended that legal proceedings, as they have evolved from Antiquity onwards, embrace important and effective principles for collaborative competition in pursuit of a common goal, in the considered context, justice. Seven principles contributing to this goal can be recognised: “hear both parties”, reasoned...