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Paz Arroyo

Conference paper

Does your decision-making process protect customer value?


This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project.
Conference paper

Lean, psychological safety, and behavior-based quality: a focus on people and value delivery


Psychological safety is a construct that can help to bridge the gap in our knowledge of the influence of human factors in the design and success of construction processes, and is based on assessments about the risks associated with an action. Lean principles, such as respect for people, can be fostered through people being aware...
Conference paper

Does Choosing by Advantages promote inclusiveness in group decision-making?


In construction projects, a significant number of female Lean practitioners found their ideas and input were not taken seriously. Empowering people in an organization and in the field means to include them in the decision-making process. The authors found evidence that Choosing by Advantages (CBA) promotes inclusiveness to overcome groupthink and promotes psychological safety, but...
Conference paper

Collaborative design decisions


Decision making on projects is often done in isolated silos, lacking collaboration and communication between teams. This modality often leads to inefficiencies due to late changes in the design and the need for rework. Team moods decay when there is lack of a clearly defined decision-making process, provoking frustration and apathy. This paper presents a...
Conference paper

Language, moods, and improving project performance


Compared to other industries, the construction sector has lagged in improving productivity. Effective performance, of which productivity is an indicator, is facilitated by conversation that clearly identifies necessary steps to achieve common goals. The type of language used in productive conversation can be referred to as the language of action; similarly, the term 'linguistic action'...

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