In 2022, the Australian Energy Regulator (AER) introduced the Better Bills Guideline which sets out how energy retailers must design bills for consumers and what content they must include. This report aims to understand the impact of the Guideline on consumers’ comprehension of bill content and their confidence to engage in the energy market.

Three years after generative artificial intelligence (AI) threatened to become a major disruptor to the journalism industry, this report finds it remains neither its saviour nor its downfall. The report examines key global developments in generative AI, its ongoing impact on public interest journalism, and the views of Australian newsrooms towards using it.

The project aimed to assist the NSW Department of Education in achieving multilingual communication within educational settings through the deployment of Large Language Models (LLMs). This report describes the findings which shed light on the expected performance of current LLMs for the specific use case of the department and provide a methodology for similar evaluations.

This report outlines updated findings from the third research visit to Yuelamu, a small community located in the Central Desert region of the Northern Territory (NT). The report outlines changes in First Nations digital inclusion over three years and is intended to assist the development of local strategies to address barriers to digital inclusion and...

This research report provides insight into the online experiences of Australian consumers and small businesses, highlighting how their behaviours, views on and experiences with the internet have evolved against a backdrop of technological change. Despite many changes, the internet continues to be relied on and valued by the vast majority of Australians.