This report finds a major shift towards a better consumer experience in the telecommunications industry. The Australian Communications and Media Authority’s (ACMA) Annual report 2011–12, was tabled in federal parliament on 15 October 2012.

This audit assessed the effectiveness of the Department of Broadband, Communications and the Digital Economy’s administration of the Household Assistance Scheme. Digital television broadcasts in Australia commenced in simulcast (alongside existing analog channels) in metropolitan areas in January 2001. In 2008, the Australian Government committed to a progressive timetable to switch off analog television broadcasting...

This report provides an overview of spectrum demand drivers, the Australian Communications and Media Authority's top spectrum projects over the five-year period and specific work plan priorities for 2012–2013. The Five-year spectrum outlook 2012–2016 (the Outlook) is an integral business and planning tool that assists the ACMA to improve its spectrum management functions by: providing...

The Telecommunications Industry Ombudsman (TIO) plays a critical role as the alternative dispute resolution scheme for the telecommunications industry. Since its establishment in 1993, the TIO has performed well at resolving individual complaints between consumers and carriage service providers (CSPs).

Chaired by Glen Boreham, this report sets out the Convergence Review Committee's vision for fundamental change to the regulatory framework of Australia's digital economy and identifies key areas for reform.